IMPORTANT UPDATE: Carriers are currently experiencing delays due to COVID-19. Unfortunately, we are not able to guarantee time-sensitive FedEx/DHL orders at this time. Please allow a buffer of 3-7 business days when placing your order.

Your Crown Hair Unit order is shipped from our two warehouses.

For international orders, free shipping is available for orders over $200. Expedited shipping options with delivery estimates are available at checkout.

All orders ship within 48 hours. Exceptions may include: shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.

When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your email/account or in your shipment notification message.

DELIVERY ESTIMATES & UPDATES

Our system emails your order receipt as soon as your online order is complete. You may also login to your website account to view your order details. If you have not received an email please contact us immediately. Custom Orders and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire.

We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of FedEx/DHL. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx/DHL to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

- DHL Express: https://www.dhl.com/en/express/tracking.html

- FedEx: https://www.fedex.com/en-us/home.html

PRODUCT AVAILABILITY

If the product you ordered is not available, Crown Hair Unit will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

Your order will normally be shipped via FedEx or DHL to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your FedEx/DHL tracking number to track your package in transit.

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FedEx charges a service fee for address corrections. With DHL, it is not possible to change the shipping address after shipment, under any circumstances. You will be charged for any additional fees caused by bad address information. Crown Hair Unit is not responsible for stolen packages.

Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION... meaning someone must be there to sign for the package. FedEx will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the DHL delivery person and any such instructions will be ignored. DHL will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

INTERNATIONAL SHIPMENTS

We do ship internationally. However, we only accept PayPal, Western Union, and bank wire transfers from international customers. PayPal does not service all countries. If this is the case then Western Union maybe your best option. To place a Western Union or bank transfer order with us, please contact customer service with your order requirements. We do not accept credit card payments through our website or over the phone for orders, this is due to concerns of fraud. We use DHL International shipping and FedEx to ship. These shipping options are made available to you when you register an account, and when you select the shipping destination for your order during the checkout process.

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer's responsibility to pay any additional taxes, fees, or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment. Please read the information we have provided concerning customs clearance.

INCORRECT ORDERS/PRODUCTS

In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.

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